Terms and Conditions

These terms govern your use of the website edensashwindows.co.uk.

The site is published for Eden Sash Windows, which provides Sash window installation in South London. Website and enquiry services are operated with support from Trustmark Trades.

Trading as: Eden Sash Windows

Where no company registration number is listed, the business may operate as a sole trader or partnership.

Business registered address: 55 Emu Road, London, SW8 3PQ

Business contact: info@edensashwindows.co.uk · 020 7046 0157

Communications and enquiries

When you call or email using contact details on this website, your communication may be received or handled by Trustmark Trades and passed to Eden Sash Windows so your enquiry can be dealt with. Trustmark Trades provides platform and routing services; it does not perform Sash window installation work unless expressly stated otherwise.

Services and contracts

Sash window installation services are provided by Eden Sash Windows, not by Trustmark Trades. Specific scope, price, and timing are agreed separately for each job or contract with the Business.

Website use

Content on this website is for general information only. It is not professional advice for your specific situation. You must not misuse the site or attempt unauthorised access.

Quotes and contracts

Any estimate given via this website, phone, or email is subject to survey and written confirmation by Eden Sash Windows unless stated otherwise. A binding agreement for trade work exists only when the Business confirms acceptance in writing.

Consumer cancellation rights and emergency callouts

If you are a consumer entering into a distance or off-premises contract with Eden Sash Windows, you may have a statutory 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you request work or an emergency callout to begin within the 14-day cancellation period, you acknowledge that you will be responsible for the reasonable cost of any work, labour, or materials supplied up to the time of cancellation, and that the right to cancel ceases once the service has been fully performed. Under Regulation 28(1)(e), the statutory cancellation right does not apply to urgent repairs or maintenance that you specifically request the Business to visit your property to carry out.

Liability

To the fullest extent permitted by law, neither Eden Sash Windows nor Trustmark Trades is liable for indirect or consequential loss arising from use of this website. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under the laws of England and Wales.

Third-party links

This website may link to third-party sites. We are not responsible for their content or practices.

Governing law

These terms are governed by the laws of England and Wales. Courts in England and Wales have exclusive jurisdiction, subject to mandatory consumer rights that apply in the United Kingdom.

Changes

We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the updated terms. Last updated: 21 September 2026.